Legal
Privacy Policy
How Eloria London collects, uses and protects your personal information, and the rights you have under UK GDPR.
This document is a working draft. It must be reviewed and approved by the clinic, and checked against UK GDPR and advertising requirements, before the site goes live.
Who we are
Eloria London is an advanced skin and aesthetics clinic based in Sheffield. For the purposes of UK GDPR, Eloria London is the data controller for personal information collected through this website and at the clinic.
Data controller contact details are to be confirmed and will be published here before launch.
Information we collect
Through this website we collect only the information you choose to give us in an enquiry: your name, contact details, general area of interest and any message you write.
We ask you not to include medical or health information in website forms. Health information is collected in person at consultation and is handled separately as special category data with additional safeguards.
How we use your information
We use enquiry information to respond to you, arrange consultations and manage appointments. We do not sell your information, and we do not add you to marketing lists without your explicit consent.
Legal basis for processing
We process enquiry information on the basis of your consent and our legitimate interest in responding to enquiries about our services. Health information collected at consultation is processed on the basis of explicit consent.
How long we keep information
Retention periods are to be confirmed and will reflect professional record-keeping and insurance requirements for treatment records.
Your rights
You have the right to access, correct, delete or restrict the use of your personal information, to object to processing, and to request data portability. You may withdraw consent at any time.
You also have the right to complain to the Information Commissioner's Office (ICO) if you believe your data has been handled improperly.
Contacting us about your data
Contact details for data protection enquiries are to be confirmed and will be published here before launch.