Question 1

Do I need a consultation?

Accepted Answer

Yes. Every treatment at Eloria London begins with a consultation. It allows your skin to be assessed properly, your goals to be understood and a suitable plan to be agreed before anything is booked.

Question 2

Is patch testing required?

Accepted Answer

Patch testing is required for certain treatments, including peels and any light or laser-based service. Where required, the patch test is arranged in advance of your first treatment session.

Question 3

How is treatment suitability assessed?

Accepted Answer

Suitability is assessed during consultation, taking into account your skin, your concerns, your current skincare and anything that may make a treatment unsuitable. If a treatment is not appropriate, an alternative or a referral will be discussed.

Question 4

How many sessions might be recommended?

Accepted Answer

This depends entirely on your skin assessment and goals. A course is commonly recommended for treatments such as microneedling and peels. Results vary between individuals and no outcome can be guaranteed.

Question 5

What preparation and aftercare are required?

Accepted Answer

Preparation and aftercare differ by treatment and are provided in writing. They typically include pausing certain skincare actives beforehand, avoiding sun exposure, and using gentle products with daily broad-spectrum SPF afterwards.

Question 6

Where is Eloria London located?

Accepted Answer

Eloria London is launching in the Meadowhall area of Sheffield, South Yorkshire. The full address will be published here once it is confirmed.

Question 7

How do deposits and cancellations work?

Accepted Answer

Deposit and cancellation terms will be published in the Booking and Cancellation Policy before bookings open. Full details are confirmed at the point of booking.

Question 8

Personalised Skin Consultation: Do I have to book a treatment at my consultation?

Accepted Answer

No. The consultation is an assessment and planning appointment. You are never expected to book a treatment on the day and you are welcome to take your plan away and consider it.

Question 9

Personalised Skin Consultation: What happens if a treatment is not suitable for me?

Accepted Answer

Suitability is assessed during consultation. If a treatment is not appropriate, this is explained clearly and an alternative approach or, where relevant, medical advice is discussed instead.

Question 10

Personalised Skin Consultation: Will I need a patch test?

Accepted Answer

A patch test is required before peels and before any light or laser-based treatment. Where one is needed it is arranged in advance of your first treatment session.

Question 11

Advanced Hydration Facial: Is this the same as a branded hydration device facial?

Accepted Answer

This is a personalised hydration facial protocol. Any device or brand used will be named here once equipment and training are confirmed.

Question 12

Advanced Hydration Facial: How soon might I notice a difference?

Accepted Answer

Many people notice their skin feels more hydrated shortly afterwards. Individual results vary and a course may be recommended for longer-term skin quality.

Question 13

Advanced Hydration Facial: Can I have this before an event?

Accepted Answer

It is often booked ahead of an event. Allow at least a few days beforehand so any temporary redness has time to settle.

Question 14

Deep Cleansing Facial: Will extractions be performed?

Accepted Answer

Gentle, controlled work may be carried out where appropriate. What is suitable for your skin is agreed during consultation and nothing is done without discussing it with you first.

Question 15

Deep Cleansing Facial: Is this suitable for medically managed acne?

Accepted Answer

Several factors may contribute to acne. A consultation helps determine whether a cosmetic facial is appropriate or whether medical advice should be sought first.

Question 16

Dermaplaning: Will my facial hair grow back thicker?

Accepted Answer

Dermaplaning removes fine vellus hair at the surface. It does not change the structure of the follicle, so hair regrows with the same texture it had before.

Question 17

Dermaplaning: Can dermaplaning be combined with other treatments?

Accepted Answer

It is sometimes combined with other treatments within a personalised plan. Whether a combination is appropriate for your skin is assessed during consultation.

Question 18

LED Light Therapy: Is LED light therapy used on its own?

Accepted Answer

It is most often used as a supportive step within a personalised plan alongside other treatments and home skincare, rather than as a standalone treatment.

Question 19

LED Light Therapy: How many sessions are needed?

Accepted Answer

A course is usually recommended. The number of sessions depends on your skin assessment and is agreed with you at consultation.

Question 20

Microdermabrasion Facial: How is this different from a chemical peel?

Accepted Answer

Microdermabrasion exfoliates the surface mechanically, while a peel uses a selected solution. Which is more appropriate for your skin is decided during consultation.

Question 21

Microdermabrasion Facial: Will one session be enough?

Accepted Answer

A course is commonly recommended. Individual results vary and progress is reviewed with you as the course continues.

Question 22

Microneedling: Is microneedling uncomfortable?

Accepted Answer

Comfort varies between individuals. Comfort measures and what to expect are discussed during your consultation so you can decide whether to proceed.

Question 23

Microneedling: How many sessions might be recommended?

Accepted Answer

A course is commonly suggested. The number of sessions depends on your skin assessment and goals, and individual results vary.

Question 24

Microneedling: When can I wear make-up again?

Accepted Answer

Make-up is usually avoided for a period after treatment. Specific timings are given to you in writing as part of your aftercare guidance.

Question 25

Chemical Peels: Which peel will I have?

Accepted Answer

Peels are personalised. The formulation and strength are selected during consultation based on your skin, your concerns and your patch test, rather than chosen from a fixed brand menu.

Question 26

Chemical Peels: Will my skin visibly peel?

Accepted Answer

Some people experience light flaking and others very little. Both are normal with superficial peels and neither indicates how well the treatment has worked.

Question 27

Chemical Peels: Is a patch test required?

Accepted Answer

Yes. A patch test is required before your first peel and is arranged in advance of the treatment appointment.

Question 28

Laser Hair Reduction: When will laser hair reduction be available?

Accepted Answer

An opening date has not been confirmed. Availability depends on final equipment, qualification, insurance and treatment-room verification. Register your interest to be contacted first.

Question 29

Laser Hair Reduction: Can I pay or book in advance?

Accepted Answer

No. No prices are published and no payment is taken for treatments that are not yet available.

Question 30

IPL Skin Rejuvenation: Is IPL suitable for every skin tone?

Accepted Answer

No treatment is suitable for everyone. Suitability, including skin tone and pigmentation history, will be assessed individually at consultation and patch test.

Question 31

IPL Skin Rejuvenation: When will IPL be available?

Accepted Answer

An opening date has not been confirmed. Availability depends on final equipment, qualification, insurance and treatment-room verification.

Question 32

Carbon Laser Facial: When will the carbon laser facial be available?

Accepted Answer

An opening date has not been confirmed. Availability depends on final equipment, qualification, insurance and treatment-room verification.

Frequently Asked Questions

General questions

Personalised Skin Consultation

Advanced Hydration Facial

Deep Cleansing Facial

Dermaplaning

LED Light Therapy

Microdermabrasion Facial

Microneedling

Chemical Peels

Laser Hair Reduction

IPL Skin Rejuvenation

Carbon Laser Facial